Technical Support

Technical support services are critical for the success of businesses. In high-tech industry, technical support no longer means just repair or replace. Today’s high-tech products are very reliable and have reduced the relative importance of maintenance and repair. However, the inherent complexity of modern high-tech equipment and the eco system in which they operate have increased tremendously.

Ramses engages the client by doing the following activities .
  • Requirement Analysis
  • Knowledge Acquisition
  • Setup
  • POC
  • Production
  • Training
  • Improvement Programs
  • Reports
  • Reviews
  • Surveys
  • Change and Scope Management
  • Execution